Sam Wampler's Freedom Ford Named a Top 100 Dealership for Reputation Score in the 2019 Automotive Reputation Report
Comprehensive report compares 16,000 U.S dealerships on factors affecting visibility, engagement and sentiment
Sam Wampler’s Freedom Ford today announced that it has been named among the Top 100 Dealerships in Reputation.com’s 2019 Automotive Reputation Report, an in-depth analysis of online reputation for the world’s 28 largest automotive manufacturers across more than 16,000 individual dealerships. Sam Wampler’s Freedom Ford Named a Top 100 Dealership for Reputation Score in the 2019 Automotive Reputation Report. These measurements are testimony to Sam Wampler’s Freedom Ford commitment and dedication to delivering exceptional customer service and creating the best-possible experience for car buyers, from their initial online search to purchasing a vehicle.
“We’re thrilled to be ranked among the Top 100 Dealerships in the country for Reputation Score,” said Sam Wampler’s Freedom Ford. “We take our commitment to our customers very seriously, and do all we can to ensure a top-notch car-buying experience for every customer. Reputation.com’s prestigious list includes many industry-leading dealerships, auto brands and dealer groups, and it’s an honor to be recognized alongside them.”
To create the 2019 Automotive Reputation Report, Reputation.com’s data science team applied artificial intelligence, machine learning and sentiment analysis to unstructured text of reviews and other online sources from the dealerships included in the study. In addition to the Top 100 Dealerships, the report also ranks the top dealer groups and auto brands, and provides insight into how dealers can increase sales by focusing on increasing online visibility, customer engagement and customer sentiment through online reputation management.
“The competition for inclusion in this year’s Top 100 was fierce, and [dealership’s] high ranking proves that they listen to and act on customer feedback — critical activities for succeeding in today’s Feedback Economy, in which your growth as a business depends on customer opinions and sentiment,” said Joe Fuca, CEO, Reputation.com. “We applaud [dealership’s] ability to attract and delight auto buyers in this highly competitive industry, and congratulate them on this significant achievement!”
Auto Industry Boasts Higher Reputation Score than Other Industries
Today’s auto buyer finds a dealership to buy or service a vehicle online, and they rely on information from search results, online reviews and social media communities to help inform their decisions. [Dealership’s] high Reputation Score means its customers are leaving positive reviews and writing about their positive experiences on social media.
Measured on a scale of 0 to 1,000, Reputation.com’s Reputation Score is a comprehensive index of the digital presence of business locations in more than 70 industries. It is calculated based on multiple factors measuring overall review sentiment across review sites, business listing accuracy and other indicators that reflect consumers’ car-buying experiences and opinions about dealerships — both online and onsite.
Reputation.com’s Report found that auto dealerships have better overall customer sentiment and higher Reputation Scores than other major industries such as healthcare, retail banking and retail services. The average Reputation Score for auto dealers is 607, and they lead the way in review quality with an average star rating of 4.4 out of 5.
The full report can be accessed here.
Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience. Reputation.com technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.